Medius Capture - Performance degradation
Update - We were notified by the OCR service support team about resolving an issue on their side and have observed significant performance improvement in processing time for incoming invoices in Capture. We will continue to monitor to ensure the relief is long-term.
Jan 16, 2025 - 17:01 UTC
Update - The upstream vendor issues remains. We continue to monitor and expedite as we can.
Jan 16, 2025 - 07:50 UTC
Update - The upstream vendor issues remains. We continue to monitor and expedite as we can.
Jan 15, 2025 - 07:41 UTC
Update - The upstream vendor issues remains. We continue to monitor and expedite as we can.
Jan 14, 2025 - 08:29 UTC
Update - The upstream vendor issues remains. We continue to monitor and expedite as we can.
Jan 13, 2025 - 14:49 UTC
Monitoring - We are currently experiencing performance issues with a third-party OCR service that are impacting some customers. We are working to expedite processes to ensure invoices reach inboxes as swiftly as possible.
Jan 13, 2025 - 11:23 UTC
AP Automation Operational
Cloud02 Operational
Cloud03 Operational
Cloud04 Operational
Cloud08 Operational
Cloud10 Operational
Cloud13 Operational
Cloud14 Operational
Cloud17 Operational
Cloud18 Operational
Cloud20 Operational
Cloud21 Operational
Cloud22 Operational
Cloud23 Operational
Cloud24 Operational
Cloud25 Operational
Cloud26 Operational
Cloud27 Operational
Cloud30 Operational
Cloud32 Operational
Cloud34 Operational
Cloud37 Operational
Cloud38 Operational
Cloud39 Operational
Cloud40 Operational
Cloud41 Operational
Demo01 Operational
Demo02 Operational
Demo03 Operational
Demo07 Operational
Demo08 Operational
Services Operational
Analytics Operational
Capture (Europe) Operational
Capture (US) Operational
Expense ? Operational
MiCloud (Prod) Operational
MiCloud (QA) Operational
Office 365 ? Operational
Pay Operational
Pay (Corpay) ? Operational
Supplier Portal Operational
ERP Cloud Connectors Operational
Dynamics 365 FO ? Operational
Dynamics 365 BC ? Operational
Dynamics Ax 2012 ? Operational
NetSuite ? Operational
SAP ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jan 16, 2025

Unresolved incident: Medius Capture - Performance degradation.

Jan 15, 2025
Jan 14, 2025
Jan 13, 2025
Cloud26 - Outage
Resolved - Access to AP Automation is restored for all customers.
Jan 13, 15:03 UTC
Investigating - Customers on Cloud26 may have problems connecting to AP Automation. We are investigating the issue.
Jan 13, 14:35 UTC
Expense - Performance degradation
Resolved - Dear users,
This incident has been resolved.
Thank you again for your patience.
Jan 13, 12:06 UTC
Monitoring - We are pleased to inform you that the earlier reported slowness on our web and mobile apps has significantly improved and we are currently monitoring the situation to ensure stability.
We apologize for any inconvenience this may have caused and we appreciate your patience and understanding during this time.

Sincerely,
Jan 13, 11:54 UTC
Identified - The issue has been identified, and a fix is being implemented
Jan 13, 09:09 UTC
Investigating - Dear Users,
We're currently experiencing some slowness on our web and mobile apps.
Our team is already working on the issue, and we expect it to be temporary.
During this time, you may experience some delays. If possible, we recommend postponing non-urgent tasks on Expensya.
We will keep you updated and are working promptly to resolve the issue
We appreciate your patience.
Jan 13, 08:39 UTC
Jan 12, 2025

No incidents reported.

Jan 11, 2025
Cloud26 - Outage
Resolved - Access to AP Automation is restored for all customers.
Jan 11, 22:43 UTC
Investigating - Customers on Cloud26 may have problems connecting to AP Automation.
Jan 11, 22:37 UTC
Jan 10, 2025

No incidents reported.

Jan 9, 2025

No incidents reported.

Jan 8, 2025
Cloud39 - Outage
Resolved - Access to AP Automation is restored for all customers.
Jan 8, 14:20 UTC
Investigating - Customers on Cloud39 may have problems connecting to AP Automation. We are investigating the issue.
Jan 8, 13:41 UTC
Cloud02 - Outage
Resolved - Access to AP Automation is restored for all customers.
Jan 8, 03:12 UTC
Investigating - Customers on Cloud02 may have problems connecting to AP Automation.
Jan 8, 02:26 UTC
Cloud26 - Outage
Resolved - Access to AP Automation is restored for all customers.
Jan 8, 03:07 UTC
Investigating - Customers on Cloud26 may have problems connecting to AP Automation.
Jan 8, 02:19 UTC
Cloud23 - Outage
Resolved - Access to AP Automation is restored for all customers.
Jan 8, 03:01 UTC
Investigating - Customers on Cloud23 may have problems connecting to AP Automation.
Jan 8, 02:30 UTC
Cloud32 - Outage
Resolved - Access to AP Automation is restored for all customers.
Jan 8, 02:25 UTC
Investigating - Customers on Cloud32 may have problems connecting to AP Automation.
Jan 8, 02:19 UTC
Cloud23 - Outage
Resolved - Access to AP Automation is restored for all customers.
Jan 8, 02:25 UTC
Investigating - Customers on Cloud23 may have problems connecting to AP Automation.
Jan 8, 02:19 UTC
Cloud02 - Outage
Resolved - Access to AP Automation is restored for all customers.
Jan 8, 02:24 UTC
Investigating - Customers on Cloud02 may have problems connecting to AP Automation.
Jan 8, 02:19 UTC
Jan 7, 2025
Cloud20 - Outage
Resolved - Access to AP Automation is restored for all customers.
Jan 7, 15:05 UTC
Investigating - Customers on Cloud20 may have problems connecting to AP Automation. We are investigating the issue.
Jan 7, 14:21 UTC
Cloud21 - Outage
Resolved - Access to AP Automation is restored for all customers.
Jan 7, 14:15 UTC
Investigating - Customers on Cloud21 may have problems connecting to AP Automation. We are investigating the issue.
Jan 7, 14:10 UTC
Cloud20 - Outage
Resolved - Access to AP Automation is restored for all customers.
Jan 7, 14:14 UTC
Investigating - Customers on Cloud20 may have problems connecting to AP Automation. We are investigating the issue.
Jan 7, 14:10 UTC
Jan 6, 2025
Cloud10 - Outage
Resolved - Access to AP Automation is restored for all customers.
Jan 6, 18:52 UTC
Investigating - Customers on Cloud10 may have problems connecting to AP Automation.
Jan 6, 18:16 UTC
Jan 5, 2025

No incidents reported.

Jan 4, 2025
Cloud30 - Outage
Resolved - This incident has been resolved.
Jan 4, 10:32 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 3, 19:07 UTC
Identified - The issue has been identified and a fix is being implemented.
Jan 3, 16:15 UTC
Investigating - We are currently investigating this issue.
Jan 3, 15:38 UTC
Jan 3, 2025
Cloud02 - Outage
Resolved - Access to AP Automation is restored for all customers.
Jan 3, 01:41 UTC
Investigating - Customers on Cloud02 may have problems connecting to AP Automation.
Jan 3, 01:05 UTC
Jan 2, 2025
Expense - Performance degradation
Resolved - Dear users,
This incident has been resolved.
Thank you again for your patience.
Jan 2, 13:56 UTC
Monitoring - Dear Users,

We are pleased to inform you that the earlier reported slowness on our web and mobile apps has significantly improved and we are currently monitoring the situation to ensure stability.

We apologize for any inconvenience this may have caused and we appreciate your patience and understanding during this time.

Sincerely,
Jan 2, 13:10 UTC
Identified - The issue has been identified, and a fix is being implemented
Jan 2, 10:54 UTC
Update - Our team is actively investigating the issue.
We appreciate your patience as we work to understand and resolve it.
Jan 2, 10:05 UTC
Investigating - Dear Users,
We are currently experiencing slowness on both our Web and mobile apps.
Our team is working on a temporary fix, and you may experience some delays.
We'll keep you updated and resolve the issue as quickly as possible.
Thank you for your patience
Jan 2, 09:23 UTC
← Incident History Powered by Atlassian Statuspage