All Systems Operational

AP Automation Operational
Cloud02 Operational
Cloud03 Operational
Cloud04 Operational
Cloud08 Operational
Cloud10 Operational
Cloud13 Operational
Cloud14 Operational
Cloud17 Operational
Cloud18 Operational
Cloud20 Operational
Cloud21 Operational
Cloud22 Operational
Cloud23 Operational
Cloud24 Operational
Cloud25 Operational
Cloud26 Operational
Cloud27 Operational
Cloud30 Operational
Cloud32 Operational
Cloud34 Operational
Cloud37 Operational
Cloud38 Operational
Cloud39 Operational
Cloud40 Operational
Demo01 Operational
Demo02 Operational
Demo03 Operational
Demo07 Operational
Demo08 Operational
Services Operational
Analytics Operational
Capture (Europe) Operational
Capture (US) Operational
Data Platform (EU) Operational
Data Platform (US) Operational
Expense Operational
MiCloud (Prod) Operational
MiCloud (QA) Operational
Office 365 Operational
Pay Operational
Pay (Corpay) Operational
Supplier Mgmt Operational
Supplier Portal Operational
ERP Cloud Connectors Operational
Dynamics 365 FO Operational
Dynamics 365 BC Operational
Dynamics Ax 2012 Operational
NetSuite Operational
SAP Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Jul 22, 2026
Email Service – Summary Email Disruption
Resolved - This incident has been resolved. Notification email delivery has been restored across all production environments.

We apologise for the disruption this caused.
Jul 22, 06:53 UTC
Update - ✅ Resolved — saas13, saas21, saas23, saas32: Notification emails are now resuming.

🔄 In progress — cloud26, cloud39: Fix is still being worked on. We will post a further update once these environments have been resolved.
Jul 21, 07:57 UTC
Update - ✅ Resolved — cloud17, cloud30, cloud34 (US region): Notification emails are now resuming.

A fix for remaining environments is still planned for tomorrow. We will confirm once deployed.
Jul 20, 11:55 UTC
Update - We have identified the root cause and a fix is being deployed progressively across our environments.

✅ Resolved — cloud02, cloud10, cloud20: Notification emails are resuming as of this morning.

🔄 In progress — cloud17, cloud30, cloud34: Fix is planned for today. Notification emails are expected to resume later today.

⏳ Remaining environments: Fix is planned for tomorrow. We will confirm once deployed.

We will post a final update once all environments have been resolved. Thank you for your patience.
Jul 20, 09:04 UTC
Update - Our team continues to investigate the issue affecting summary notification email delivery. No additional impact has been identified beyond what was reported at 07:15 UTC.
Jul 17, 12:50 UTC
Investigating - We are currently experiencing an issue affecting the delivery of summary notification emails. Our team is actively investigating.

The following notification types may be impacted:

• New task notifications — alerts when a document or task is assigned to a user's inbox
• Document in inbox reminders — alerts for documents that have been pending beyond a configured number of days
• Imminent due date reminders — alerts for invoices approaching their payment due date
• Past invoice date reminders — alerts for invoices overdue for processing based on their invoice date
• Overdue goods receipt reminders — alerts for purchase orders where goods have not been confirmed received past the expected delivery date

We recommend checking your inbox directly in Medius in the meantime. We will provide further updates as our investigation progresses.
Jul 17, 07:15 UTC
Jul 21, 2026
Jul 20, 2026
Jul 19, 2026

No incidents reported.

Jul 18, 2026
Data Platform - Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Jul 18, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 11:00 UTC
Scheduled - We will be performing scheduled maintenance to improve the reliability and performance of our reporting platform.

- Report data may be temporarily unavailable during the maintenance window.
- Some reports may display older data than usual while data processing catches up.
Jul 15, 14:34 UTC
Jul 17, 2026
Jul 16, 2026

No incidents reported.

Jul 15, 2026
Cloud39 - Performance degradation
Resolved - This incident has been resolved.
Jul 15, 11:58 UTC
Update - We are continuing to monitor for any further issues.
Jul 15, 07:07 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 15, 02:16 UTC
Investigating - We are currently investigating a performance issue impacting customers on cloud39.
Jul 15, 01:27 UTC
Jul 14, 2026

No incidents reported.

Jul 13, 2026

No incidents reported.

Jul 12, 2026

No incidents reported.

Jul 11, 2026

No incidents reported.

Jul 10, 2026

No incidents reported.

Jul 9, 2026

No incidents reported.

Jul 8, 2026

No incidents reported.

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