Resolved -
This issue has been resolved. Reporting data processing is back to normal. Thank you for your patience.
Jul 6, 06:58 UTC
Investigating -
We are currently investigating an issue affecting scheduled reporting/ETL data processing for a subset of tenants, resulting in delayed report data updates since the weekend. We are still working to confirm the underlying cause, and are deploying a change we expect will mitigate the issue. Other scheduled or long-running background tasks may also be affected; we are assessing the full scope. We will provide a further update shortly as we learn more.
Jul 6, 04:54 UTC
Resolved -
Incident affecting Cloud34 resulted in users being unable to access their tasks, displaying an incorrect message about permissions or task existence. This was caused by a worker process becoming unhealthy and ceasing task processing, leading to a backlog. The issue, present from 13:06 to ~14:52, has been resolved. We are implementing measures to prevent future occurrences and appreciate your patience during this time.
Jun 30, 14:23 UTC