Capture - Delayed processing of incoming emails
Update - Capture alias management functionality is currently not working, as it depends on the same faulty component.
Apr 07, 2026 - 12:03 UTC
Update - We have implemented an alternative connection to our mail service, bypassing the faulty component. Processing of the backlog of stuck emails has started. In parallel, we are continuing to work on restoring the faulty component to full operation.
Apr 07, 2026 - 11:48 UTC
Update - We have started observing the issue in the US region as well.
Apr 07, 2026 - 10:36 UTC
Identified - We have identified a faulty infrastructure component responsible for the integration with our mail service. We have reported the issue to our cloud provider support and are actively working on restoring it to operation.
Apr 07, 2026 - 10:00 UTC
Investigating - We are currently experiencing an issue affecting the processing of a subset of incoming emails in Capture, causing some invoices to be delayed or not appear in the inbox. Our team is actively investigating.
Apr 07, 2026 - 06:55 UTC
Cloud02, Cloud10, Cloud26 - Degraded performance
Update - We are continuing to monitor for any further issues.
Apr 07, 2026 - 11:07 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 07, 2026 - 07:45 UTC
Identified - The issue has been identified and a fix is being implemented.
Apr 07, 2026 - 07:44 UTC
Investigating - We are currently investigating this issue.
Apr 07, 2026 - 07:03 UTC
AP Automation Operational
Cloud02 Operational
Cloud03 Operational
Cloud04 Operational
Cloud08 Operational
Cloud10 Operational
Cloud13 Operational
Cloud14 Operational
Cloud17 Operational
Cloud18 Operational
Cloud20 Operational
Cloud21 Operational
Cloud22 Operational
Cloud23 Operational
Cloud24 Operational
Cloud25 Operational
Cloud26 Operational
Cloud27 Operational
Cloud30 Operational
Cloud32 Operational
Cloud34 Operational
Cloud37 Operational
Cloud38 Operational
Cloud39 Operational
Cloud40 Operational
Demo01 Operational
Demo02 Operational
Demo03 Operational
Demo07 Operational
Demo08 Operational
Services Degraded Performance
Analytics Operational
Capture (Europe) Degraded Performance
Capture (US) Degraded Performance
Data Platform (EU) Operational
Data Platform (US) Operational
Expense Operational
MiCloud (Prod) Operational
MiCloud (QA) Operational
Office 365 Operational
Pay Operational
Pay (Corpay) Operational
Supplier Mgmt Operational
Supplier Portal Operational
ERP Cloud Connectors Operational
Dynamics 365 FO Operational
Dynamics 365 BC Operational
Dynamics Ax 2012 Operational
NetSuite Operational
SAP Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Apr 7, 2026
Data Platform (EU) - Degraded Performance
Resolved - This incident has been resolved.
Apr 7, 11:05 UTC
Identified - We are currently experiencing performance issues with report data retrieval in our application in Europe. This is caused by degraded performance of the Azure Databricks SQL Warehouse.
Our team is actively working with the Databricks support team to investigate and resolve the issue. We will provide updates as soon as more information becomes available.
We apologize for any inconvenience this may cause and appreciate your patience.
Apr 3, 15:23 UTC
Investigating - We are currently experiencing intermittent performance issues affecting report generation and data retrieval in the European region. Customers in this region may encounter delays or timeouts when accessing reports. Our team is actively investigating and working to resolve the issue as quickly as possible. We will provide updates as more information becomes available.
Apr 3, 11:56 UTC
Apr 6, 2026

No incidents reported.

Apr 5, 2026

No incidents reported.

Apr 4, 2026

No incidents reported.

Apr 3, 2026
Apr 2, 2026

No incidents reported.

Apr 1, 2026

No incidents reported.

Mar 31, 2026
Cloud17, Cloud30, Cloud34 – Performance Degradation
Resolved - This incident has been resolved.
Mar 31, 10:25 UTC
Investigating - We are currently investigating performance degradation affecting a subset of customers on Cloud17, Cloud30, and Cloud34 in the US region. Our team is actively working to identify the root cause and restore normal performance as quickly as possible.
Mar 30, 17:20 UTC
Mar 30, 2026
Mar 29, 2026

No incidents reported.

Mar 28, 2026

No incidents reported.

Mar 27, 2026

No incidents reported.

Mar 26, 2026

No incidents reported.

Mar 25, 2026

No incidents reported.

Mar 24, 2026

No incidents reported.

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