Capture - OCR service performance degradation
Monitoring - We are currently observing intermittent performance issues affecting a subset of invoices due to a third-party service problem. The vendor is addressing this with the highest priority, but resolution will take some time. We are actively monitoring the situation and working to expedite processes to ensure invoices reach inboxes as swiftly as possible.
Oct 14, 2024 - 08:19 UTC
AP Automation Major Outage
Cloud02 Operational
Cloud03 Operational
Cloud04 Operational
Cloud08 Operational
Cloud10 Operational
Cloud13 Operational
Cloud14 Major Outage
Cloud17 Operational
Cloud18 Operational
Cloud20 Operational
Cloud21 Operational
Cloud22 Operational
Cloud23 Operational
Cloud24 Operational
Cloud25 Operational
Cloud26 Operational
Cloud27 Operational
Cloud30 Operational
Cloud32 Operational
Cloud34 Operational
Cloud37 Operational
Cloud38 Major Outage
Cloud39 Operational
Cloud40 Operational
Cloud41 Operational
Demo01 Operational
Demo02 Operational
Demo03 Operational
Demo07 Operational
Demo08 Operational
Services Degraded Performance
Analytics Operational
Capture (Europe) Degraded Performance
Capture (US) Operational
Expense ? Operational
MiCloud (Prod) Operational
MiCloud (QA) Operational
Office 365 ? Operational
Pay Operational
Pay (Corpay) ? Operational
Supplier Portal Operational
ERP Cloud Connectors Operational
Dynamics 365 FO ? Operational
Dynamics 365 BC ? Operational
Dynamics Ax 2012 ? Operational
NetSuite ? Operational
SAP ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 16, 2024

No incidents reported today.

Oct 15, 2024
Cloud34 - Outage
Resolved - Access to AP Automation is restored for all customers.
Oct 15, 14:06 UTC
Investigating - Customers on Cloud34 may have problems connecting to AP Automation. We are investigating the issue.
Oct 15, 13:35 UTC
Cloud30 - Outage
Resolved - Access to AP Automation is restored for all customers.
Oct 15, 14:06 UTC
Investigating - Customers on Cloud30 may have problems connecting to AP Automation. We are investigating the issue.
Oct 15, 13:32 UTC
Cloud13 - Outage
Resolved - Access to AP Automation is restored for all customers.
Oct 15, 01:13 UTC
Investigating - Customers on Cloud13 may have problems connecting to AP Automation.
Oct 15, 00:42 UTC
Oct 14, 2024
Cloud20 - Outage
Resolved - This incident has been resolved.
Oct 14, 14:06 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 11, 06:35 UTC
Update - We are still working on this issue.
Oct 11, 06:04 UTC
Investigating - Customers on Cloud20 may have problems connecting to AP Automation.
Oct 11, 02:32 UTC
Oct 13, 2024
Cloud02 - Outage
Resolved - Access to AP Automation is restored for all customers.
Oct 13, 00:39 UTC
Investigating - Customers on Cloud02 may have problems connecting to AP Automation.
Oct 13, 00:07 UTC
Oct 12, 2024

No incidents reported.

Oct 11, 2024
Oct 10, 2024
Cloud39 - Outage
Resolved - Access to AP Automation is restored for all customers.
Oct 10, 10:20 UTC
Investigating - Customers on Cloud39 may have problems connecting to AP Automation. We are investigating the issue.
Oct 10, 10:11 UTC
Cloud39 - Outage
Resolved - Access to AP Automation is restored for all customers.
Oct 10, 10:09 UTC
Investigating - Customers on Cloud39 may have problems connecting to AP Automation. We are investigating the issue.
Oct 10, 09:50 UTC
Cloud39 - Outage
Resolved - Access to AP Automation is restored for all customers.
Oct 10, 09:50 UTC
Investigating - Customers on Cloud39 may have problems connecting to AP Automation. We are investigating the issue.
Oct 10, 09:47 UTC
Capture - OCR service performance degradation
Resolved - System back to normal
Oct 10, 07:27 UTC
Identified - Our OCR system identified the issue affecting performance and is currently working on a solution.
Oct 9, 18:52 UTC
Investigating - We are still experiencing OCR performance degradation. Investigation is ongoing.
Oct 9, 14:37 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 9, 13:21 UTC
Update - We are continuing to investigate this issue.
Oct 9, 11:57 UTC
Investigating - The OCR service has some performance degradation due to the external service
Oct 9, 10:53 UTC
Oct 9, 2024
Cloud26 - Outage
Resolved - Access to AP Automation is restored for all customers.
Oct 9, 21:20 UTC
Investigating - Customers on Cloud26 may have problems connecting to AP Automation.
Oct 9, 20:44 UTC
Cloud26 - Outage
Resolved - Access to AP Automation is restored for all customers.
Oct 9, 20:40 UTC
Investigating - Customers on Cloud26 may have problems connecting to AP Automation.
Oct 9, 20:37 UTC
Oct 8, 2024
Possible performance degradation for EU Clouds
Resolved - This incident has been resolved.
Oct 8, 11:22 UTC
Update - We are continuing to monitor for any further issues.
Oct 8, 10:19 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 8, 09:48 UTC
Investigating - Our team is proactively working to resolve this issue and optimize the affected component to prevent future occurrences.
Thank you for your patience and understanding.
Oct 8, 09:48 UTC
Oct 7, 2024
Cloud26 - Outage
Resolved - Access to AP Automation is restored for all customers.
Oct 7, 23:56 UTC
Investigating - Customers on Cloud26 may have problems connecting to AP Automation.
Oct 7, 23:18 UTC
Oct 6, 2024

No incidents reported.

Oct 5, 2024

No incidents reported.

Oct 4, 2024

No incidents reported.

Oct 3, 2024
Capture performance issue
Postmortem - Read details
Oct 3, 20:46 UTC
Resolved - System back to normal
Oct 3, 19:56 UTC
Monitoring - Invoices processing normally again, some backlog to manage
Oct 3, 16:56 UTC
Identified - Issue with 3rd party vendor
Oct 3, 15:50 UTC
Investigating - Some invoices are currently taking longer than usual to process
Oct 3, 15:30 UTC
Cloud13 - Outage
Resolved - Access to AP Automation is restored for all customers.
Oct 3, 11:34 UTC
Investigating - Customers on Cloud13 may have problems connecting to AP Automation. We are investigating the issue.
Oct 3, 11:07 UTC
Cloud02 - Outage
Resolved - Access to AP Automation is restored for all customers.
Oct 3, 11:12 UTC
Investigating - Customers on Cloud02 may have problems connecting to AP Automation. We are investigating the issue.
Oct 3, 11:09 UTC
Cloud21 - Outage
Resolved - Access to AP Automation is restored for all customers.
Oct 3, 11:11 UTC
Investigating - Customers on Cloud21 may have problems connecting to AP Automation. We are investigating the issue.
Oct 3, 11:09 UTC
Oct 2, 2024

No incidents reported.

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