Medius Status

Partial System Outage

AP Automation Major Outage

Cloud02 Operational

Cloud03 Operational

Cloud04 Operational

Cloud08 Operational

Cloud10 Operational

Cloud13 Operational

Cloud14 Operational

Cloud17 Operational

Cloud18 Operational

Cloud20 Operational

Cloud21 Major Outage

Cloud22 Operational

Cloud23 Major Outage

Cloud24 Operational

Cloud25 Operational

Cloud26 Operational

Cloud27 Operational

Cloud30 Operational

Cloud32 Operational

Cloud34 Operational

Cloud37 Operational

Cloud38 Operational

Cloud39 Operational

Cloud40 Operational

Demo01 Operational

Demo02 Operational

Demo03 Operational

Demo07 Operational

Demo08 Operational

Services Operational

Analytics Operational

Capture (Europe) Operational

Capture (US) Operational

Data Platform (EU) Operational

Data Platform (US) Operational

Expense Operational

MiCloud (Prod) Operational

MiCloud (QA) Operational

Office 365 Operational

Pay Operational

Pay (Corpay) Operational

Supplier Mgmt Operational

Supplier Portal Operational

ERP Cloud Connectors Operational

Dynamics 365 FO Operational

Dynamics 365 BC Operational

Dynamics Ax 2012 Operational

NetSuite Operational

SAP Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Apr 14, 2026

Capture - Delayed processing of incoming emails

Postmortem - Read details
Apr 14, 14:37 UTC

Resolved - This incident has been resolved.
Apr 14, 08:27 UTC

Monitoring - A permanent fix has been applied. Capture alias management has been restored to normal operation. We are currently monitoring system stability.
Apr 13, 22:21 UTC

Update - Incoming email processing remains stable. We are continuing to work on fully restoring the email alias management functionality in cooperation with our mail service provider's support team.
Apr 10, 14:43 UTC

Update - We have partially restored the email alias management functionality. However, alias creations triggered by users require manual intervention by our support team and can take up to 24 hours to propagate.
Apr 9, 15:22 UTC

Update - The backlog of affected invoices has been fully processed. Incoming email processing remains operational and we are continuing to monitor the situation.
Apr 9, 05:39 UTC

Update - The workaround solution implemented for incoming email processing experienced an unexpected failure overnight. It has been restarted and is now operational. Processing of the backlog of affected invoices is currently underway. We apologize for the additional disruption and continue to work on a permanent fix with our mail service provider.
Apr 9, 04:32 UTC

Update - Incoming email processing has remained stable since the workaround was applied. We are continuing to work on restoring the email alias management functionality. A permanent fix requires an update from our mail service provider, and we are in contact with their support to expedite this.
Apr 8, 14:02 UTC

Update - We have identified the root cause of the issue. A change rolled out by our cloud provider affected the integration with our mail service, causing the processing disruption. As a workaround, we have implemented an alternative connection path and incoming email processing has been restored.

However, the Capture email alias management functionality remains unavailable as it depends on the same affected component. We are working on a permanent fix and will provide a further update once it is restored.
Apr 7, 20:50 UTC

Update - Capture alias management functionality is currently not working, as it depends on the same faulty component.
Apr 7, 12:03 UTC

Update - We have implemented an alternative connection to our mail service, bypassing the faulty component. Processing of the backlog of stuck emails has started. In parallel, we are continuing to work on restoring the faulty component to full operation.
Apr 7, 11:48 UTC

Update - We have started observing the issue in the US region as well.
Apr 7, 10:36 UTC

Identified - We have identified a faulty infrastructure component responsible for the integration with our mail service. We have reported the issue to our cloud provider support and are actively working on restoring it to operation.
Apr 7, 10:00 UTC

Investigating - We are currently experiencing an issue affecting the processing of a subset of incoming emails in Capture, causing some invoices to be delayed or not appear in the inbox. Our team is actively investigating.
Apr 7, 06:55 UTC

Apr 13, 2026

Apr 12, 2026

No incidents reported.

Apr 11, 2026

No incidents reported.

Apr 10, 2026

Apr 9, 2026

Apr 8, 2026

Cloud02, Cloud10, Cloud26 - Degraded performance

Resolved - This incident has been resolved.
Apr 8, 05:54 UTC

Update - We are continuing to monitor for any further issues.
Apr 7, 11:07 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Apr 7, 07:45 UTC

Identified - The issue has been identified and a fix is being implemented.
Apr 7, 07:44 UTC

Investigating - We are currently investigating this issue.
Apr 7, 07:03 UTC

Apr 7, 2026

Data Platform (EU) - Degraded Performance

Resolved - This incident has been resolved.
Apr 7, 11:05 UTC

Identified - We are currently experiencing performance issues with report data retrieval in our application in Europe. This is caused by degraded performance of the Azure Databricks SQL Warehouse.
Our team is actively working with the Databricks support team to investigate and resolve the issue. We will provide updates as soon as more information becomes available.
We apologize for any inconvenience this may cause and appreciate your patience.
Apr 3, 15:23 UTC

Investigating - We are currently experiencing intermittent performance issues affecting report generation and data retrieval in the European region. Customers in this region may encounter delays or timeouts when accessing reports. Our team is actively investigating and working to resolve the issue as quickly as possible. We will provide updates as more information becomes available.
Apr 3, 11:56 UTC

Apr 6, 2026

No incidents reported.

Apr 5, 2026

No incidents reported.

Apr 4, 2026

No incidents reported.

Apr 3, 2026

Apr 2, 2026

No incidents reported.

Apr 1, 2026

No incidents reported.

Mar 31, 2026

Cloud17, Cloud30, Cloud34 – Performance Degradation

Resolved - This incident has been resolved.
Mar 31, 10:25 UTC

Investigating - We are currently investigating performance degradation affecting a subset of customers on Cloud17, Cloud30, and Cloud34 in the US region. Our team is actively working to identify the root cause and restore normal performance as quickly as possible.
Mar 30, 17:20 UTC