Partial System Outage

AP Automation Major Outage
Cloud02 Operational
Cloud03 Operational
Cloud04 Operational
Cloud08 Operational
Cloud10 Operational
Cloud13 Major Outage
Cloud14 Operational
Cloud17 Operational
Cloud18 Operational
Cloud20 Operational
Cloud21 Operational
Cloud22 Operational
Cloud23 Operational
Cloud24 Operational
Cloud25 Operational
Cloud26 Operational
Cloud27 Operational
Cloud30 Operational
Cloud32 Operational
Cloud34 Operational
Cloud37 Operational
Cloud38 Operational
Cloud39 Operational
Cloud40 Operational
Demo01 Operational
Demo02 Operational
Demo03 Operational
Demo07 Operational
Demo08 Operational
Services Operational
Analytics Operational
Capture (Europe) Operational
Capture (US) Operational
Data Platform (EU) Operational
Data Platform (US) Operational
Expense Operational
MiCloud (Prod) Operational
MiCloud (QA) Operational
Office 365 Operational
Pay Operational
Pay (Corpay) Operational
Supplier Mgmt Operational
Supplier Portal Operational
ERP Cloud Connectors Operational
Dynamics 365 FO Operational
Dynamics 365 BC Operational
Dynamics Ax 2012 Operational
NetSuite Operational
SAP Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Apr 1, 2026
Cloud13 - Outage
Resolved - Access to AP Automation is restored for all customers.
Apr 1, 04:44 UTC
Investigating - Customers on Cloud13 may have problems connecting to AP Automation. We are investigating the issue.
Apr 1, 04:00 UTC
Cloud13 - Outage
Resolved - Access to AP Automation is restored for all customers.
Apr 1, 00:55 UTC
Investigating - Customers on Cloud13 may have problems connecting to AP Automation.
Mar 31, 21:28 UTC
Mar 31, 2026
Cloud32 - Outage
Resolved - Access to AP Automation is restored for all customers.
Mar 31, 22:04 UTC
Investigating - Customers on Cloud32 may have problems connecting to AP Automation.
Mar 31, 19:51 UTC
Cloud17, Cloud30, Cloud34 – Performance Degradation
Resolved - This incident has been resolved.
Mar 31, 10:25 UTC
Investigating - We are currently investigating performance degradation affecting a subset of customers on Cloud17, Cloud30, and Cloud34 in the US region. Our team is actively working to identify the root cause and restore normal performance as quickly as possible.
Mar 30, 17:20 UTC
Mar 30, 2026
Mar 29, 2026

No incidents reported.

Mar 28, 2026

No incidents reported.

Mar 27, 2026

No incidents reported.

Mar 26, 2026

No incidents reported.

Mar 25, 2026

No incidents reported.

Mar 24, 2026

No incidents reported.

Mar 23, 2026
Capture performance degradation
Postmortem - Read details
Mar 30, 10:24 UTC
Resolved - The backlog of affected invoices has now been fully processed, and the system has remained stable.
Mar 23, 21:52 UTC
Monitoring - The system has remained stable since the last update regarding the processing of incoming invoices. We are continuing to work through the backlog of invoices affected by the incident.
Mar 23, 18:00 UTC
Update - The system has started to show signs of recovery. All invoices sent into the system after 15:30 UTC should now be processed in a timely manner. We have also started processing the backlog of stuck or failed invoices.
Mar 23, 16:18 UTC
Update - We are continuing to work on a fix for this issue.
Mar 23, 15:49 UTC
Update - We are continuing to work on a fix for this issue. The majority of incoming traffic should now be processing, however a subset of it is still blocked. We have requested assistance from our cloud provider to help resolve the remaining problems.
Mar 23, 15:46 UTC
Update - The system is still struggling to return to normal operation. Unfortunately, in the meantime it has become even more unstable, and the performance impact is now more severe. We are attempting to overprovision our infrastructure to mitigate the impact.
Mar 23, 13:56 UTC
Identified - We have identified the root cause of the issue affecting the processing of incoming emails in Capture. The disruption was caused by an unexpected infrastructure upgrade on the environment hosting our application. This unplanned activity led to service instability.
We are working to stabilize the platform and mitigate the impact.
Mar 23, 09:34 UTC
Investigating - We are currently experiencing an issue in Capture that is affecting the processing of incoming emails. This is causing delays in displaying them in the APA/MediusGo inbox. Our team is actively investigating the issue.
Mar 23, 08:44 UTC
Mar 22, 2026

No incidents reported.

Mar 21, 2026

No incidents reported.

Mar 20, 2026

No incidents reported.

Mar 19, 2026

No incidents reported.

Mar 18, 2026

No incidents reported.

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