All Systems Operational
AP Automation Operational
Cloud02 Operational
Cloud03 Operational
Cloud04 Operational
Cloud08 Operational
Cloud10 Operational
Cloud13 Operational
Cloud14 Operational
Cloud17 Operational
Cloud18 Operational
Cloud20 Operational
Cloud21 Operational
Cloud22 Operational
Cloud23 Operational
Cloud24 Operational
Cloud25 Operational
Cloud26 Operational
Cloud27 Operational
Cloud30 Operational
Cloud32 Operational
Cloud34 Operational
Cloud37 Operational
Cloud38 Operational
Cloud39 Operational
Cloud40 Operational
Cloud41 Operational
Demo01 Operational
Demo02 Operational
Demo03 Operational
Demo07 Operational
Demo08 Operational
Services Operational
Analytics Operational
Capture (Europe) Operational
Capture (US) Operational
MiCloud (Prod) Operational
MiCloud (QA) Operational
Office 365
Operational
Pay Operational
Pay (Corpay)
Operational
Supplier Portal Operational
ERP Cloud Connectors Operational
Dynamics 365 FO
Operational
Dynamics 365 BC
Operational
Dynamics Ax 2012
Operational
NetSuite
Operational
SAP
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 24, 2023

No incidents reported today.

Sep 23, 2023

No incidents reported.

Sep 22, 2023
Cloud39 - Upgrade (R120)
Completed - Upgrade completed.
Sep 22, 13:08 UTC
In progress - Upgrade started.
Sep 22, 11:59 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
Sep 12, 12:29 UTC
Cloud39 - Outage
Resolved - Access to AP Automation is restored for all customers.
Sep 22, 11:59 UTC
Investigating - Customers on Cloud39 may have problems connecting to AP Automation. We are investigating the issue.
Sep 22, 11:56 UTC
Cloud20 - Outage
Resolved - Access to AP Automation is restored for all customers.
Sep 22, 04:55 UTC
Investigating - Customers on Cloud20 may have problems connecting to AP Automation. We are investigating the issue.
Sep 22, 04:12 UTC
Cloud26 - Outage
Resolved - Access to AP Automation is restored for all customers.
Sep 22, 04:08 UTC
Investigating - Customers on Cloud26 may have problems connecting to AP Automation. We are investigating the issue.
Sep 22, 04:04 UTC
Cloud13 - Upgrade (R120)
Completed - Upgrade completed.
Sep 22, 03:55 UTC
In progress - Upgrade started.
Sep 22, 02:29 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
Sep 21, 10:32 UTC
Cloud26 - Upgrade (R120)
Completed - Upgrade completed.
Sep 22, 03:35 UTC
In progress - Upgrade started.
Sep 22, 02:12 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
Sep 12, 12:27 UTC
Cloud21 - Upgrade (R120) - Postponed
Completed - Upgrade completed.
Sep 22, 03:25 UTC
In progress - Upgrade started.
Sep 22, 01:47 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
Sep 12, 12:26 UTC
Sep 21, 2023
Cloud23 - Upgrade (R120) - Postponed
Completed - The scheduled maintenance has been completed.

******

Update on Cloud23 Service Window Today

We consistently strive to schedule our service windows and upgrades outside our customers' primary business hours. In line with this commitment, the upgrade for Cloud23 was originally slated to occur during the night between September 20th and 21st.

Regrettably, an issue with our scheduling tool postponed the upgrade earlier today, pushing it to the night of September 21st to 22nd. In our efforts to investigate the initial problem, a bug was inadvertently introduced, which caused the upgrade process to initiate unexpectedly during business hours.

We take this incident seriously. Rest assured, we are committed to understanding and rectifying the root cause. An internal post-mortem will be conducted to implement measures that prevent such issues in the future.
Sep 21, 10:31 UTC
Verifying - Verification is currently underway for the maintenance items.
Sep 21, 10:07 UTC
In progress - Upgrade started.
Sep 21, 08:40 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
Sep 12, 12:26 UTC
Cloud13 - Outage
Completed - The scheduled maintenance has been completed.

*******

Update on Cloud13 Service Window Today

Our aim is always to schedule service windows and upgrades during times that least impact our customers' operations. With this in mind, the upgrade for Cloud13 was initially set to take place during the night between September 21st and 22nd.

Unfortunately, due to a bug in our scheduling tool, the upgrade process was inadvertently initiated during business hours today. Fortunately, we detected this early on, halted the process, and restored the current (non-upgraded) version.

We've identified the root cause of this scheduling bug and are taking steps to rectify it. We will proceed with the upgrade as initially planned during the night between September 21st and 22nd.

Furthermore, we will be conducting a thorough post-mortem to delve into how this oversight occurred, ensuring measures are put in place to prevent similar incidents in the future.
Sep 21, 09:29 UTC
In progress - Maintenance started.
Sep 21, 08:53 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
Sep 12, 12:29 UTC
Cloud21 - Outage
Resolved - This incident has been resolved.
Sep 21, 09:20 UTC
Identified - The issue has been identified and a fix is being implemented.
Sep 21, 09:11 UTC
Cloud34 - Outage
Resolved - Access to AP Automation is restored for all customers.
Sep 21, 08:28 UTC
Investigating - Customers on Cloud34 may have problems connecting to AP Automation. We are investigating the issue.
Sep 21, 07:47 UTC
Cloud17 - Outage
Resolved - Access to AP Automation is restored for all customers.
Sep 21, 06:52 UTC
Investigating - Customers on Cloud17 may have problems connecting to AP Automation. We are investigating the issue.
Sep 21, 06:10 UTC
Cloud17 - Outage
Resolved - Access to AP Automation is restored for all customers.
Sep 21, 06:01 UTC
Investigating - Customers on Cloud17 may have problems connecting to AP Automation. We are investigating the issue.
Sep 21, 05:58 UTC
Sep 20, 2023
Cloud20 - Upgrade (R120)
Completed - Upgrade completed.
Sep 20, 04:23 UTC
In progress - Upgrade started.
Sep 20, 02:24 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
Sep 12, 12:25 UTC
Cloud34 - Upgrade (R120)
Completed - Upgrade completed.
Sep 20, 04:09 UTC
In progress - Upgrade started.
Sep 20, 02:59 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
Sep 12, 12:28 UTC
Cloud10 - Upgrade (R120)
Completed - Upgrade completed.
Sep 20, 03:24 UTC
In progress - Upgrade started.
Sep 20, 02:04 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
Sep 12, 12:24 UTC
Sep 19, 2023
Cloud30 - Upgrade (R120)
Completed - Upgrade completed.
Sep 19, 03:35 UTC
In progress - Upgrade started.
Sep 19, 02:23 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
Sep 12, 12:28 UTC
Cloud02 - Upgrade (R120)
Completed - Upgrade completed.
Sep 19, 03:23 UTC
In progress - Upgrade started.
Sep 19, 02:08 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
Sep 12, 12:24 UTC
Sep 18, 2023

No incidents reported.

Sep 17, 2023

No incidents reported.

Sep 16, 2023
Capture - Scheduled maintenance of OCR service
Completed - The scheduled maintenance has been completed.
Sep 16, 17:15 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 12:00 UTC
Scheduled - Our OCR service will be undergoing maintenance during this time. Only processing of incoming new invoices are affected, verification of existing invoices in the correction UI is not affected.
Sep 11, 07:49 UTC
Sep 15, 2023
Cloud38 - Upgrade (R120)
Completed - Upgrade completed.
Sep 15, 13:14 UTC
In progress - Upgrade started.
Sep 15, 11:59 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
Aug 31, 09:16 UTC
Cloud40 - Upgrade (R120)
Completed - Upgrade completed.
Sep 15, 04:29 UTC
In progress - Upgrade started.
Sep 15, 03:30 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
Aug 31, 09:17 UTC
Sep 14, 2023

No incidents reported.

Sep 13, 2023
Cloud17 - Upgrade (R120)
Completed - Upgrade completed.
Sep 13, 04:43 UTC
In progress - Upgrade started.
Sep 13, 03:23 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
Sep 5, 11:43 UTC
Sep 12, 2023
Demo02 - Upgrade (R120)
Completed - Upgrade completed.
Sep 12, 12:37 UTC
In progress - Upgrade started.
Sep 12, 11:58 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
Sep 8, 12:11 UTC
Demo03 - Upgrade (R120)
Completed - Upgrade completed.
Sep 12, 03:19 UTC
In progress - Upgrade started.
Sep 12, 01:58 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
Sep 8, 12:11 UTC
Cloud32 - Upgrade (R120)
Completed - Upgrade completed.
Sep 12, 03:12 UTC
In progress - Upgrade started.
Sep 12, 02:16 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
Sep 5, 11:42 UTC
Sep 11, 2023
Demo07 - Upgrade (R120)
Completed - Upgrade completed.
Sep 11, 04:38 UTC
In progress - Upgrade started.
Sep 11, 03:36 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
Sep 8, 12:10 UTC
Demo01 - Upgrade (R120)
Completed - Upgrade completed.
Sep 11, 03:24 UTC
In progress - Upgrade started.
Sep 11, 02:03 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
Sep 8, 12:09 UTC
Sep 10, 2023

No incidents reported.

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