In progress - Upgrade started.
Jan 28, 04:20 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
AP Automation Under Maintenance
Cloud02 Operational
Cloud03 Operational
Cloud04 Operational
Cloud05 Operational
Cloud08 Operational
Cloud10 Operational
Cloud12 Operational
Cloud14 Operational
Cloud17 Operational
Cloud18 Operational
Cloud20 Operational
Cloud21 Operational
Cloud22 Operational
Cloud23 Operational
Cloud24 Under Maintenance
Cloud25 Operational
Cloud26 Operational
Cloud27 Operational
Cloud30 Operational
Cloud32 Operational
Cloud34 Operational
Cloud37 Operational
Cloud38 Operational
Cloud39 Operational
Demo01 Operational
Demo02 Operational
Demo03 Operational
Demo07 Operational
Demo08 Operational
Cloud40 Operational
Services Operational
Analytics Operational
Capture Operational
Pay Operational
Supplier Portal Operational
MiCloud (Prod) Operational
MiCloud (QA) Operational
Office 365 ? Operational
ERP Cloud Connectors Operational
Dynamics 365 FO ? Operational
Dynamics 365 BC ? Operational
Dynamics Ax 2012 ? Operational
SAP ECC6 and S4 Hana ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Cloud38 - Upgrade (R100) Feb 4, 13:00-16:00 UTC
We will be undergoing scheduled maintenance during this time.
Posted on Jan 21, 08:32 UTC
Past Incidents
Jan 28, 2022
Completed - Upgrade completed.
Jan 28, 05:01 UTC
In progress - Upgrade started.
Jan 28, 04:30 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
Jan 21, 08:33 UTC
Jan 27, 2022
Resolved - Access to AP Automation is restored for all customers.
Jan 27, 13:43 UTC
Update - The application is now back online for most customers (we are actively monitoring situation when users are connecting).

For a small subset of tenants application is not yet started. We are evaluating few of the most recent changes made there before bringing them back online.
Jan 27, 13:06 UTC
Update - We are still working on getting the infrastructure back online. Currently we are deploying a new cluster again with the following changes:
- Rolled back few changes that happened recently.
- Using even larger servers, to give headroom.

(The problem is related to the infrastructure running the application. No issues detected in databases or storages. Meaning we don't see any issues where data is stored, but with the application providing the interface to the data.)
Jan 27, 12:47 UTC
Investigating - Customers on Cloud23 may have problems connecting to AP Automation.

We are currently working with Microsoft to resolve the issue.
Jan 27, 11:30 UTC
Resolved - Access to AP Automation is restored for all customers.

We will continue to monitor the application on the new infrastructure cluster.
Jan 27, 10:51 UTC
Update - Initial investigation shows that problem is related to the infrastructure cluster where cloud23 is currently running.

We are right now working on migrating the application to a new infrastructure cluster.
Jan 27, 08:53 UTC
Investigating - Customers on Cloud23 may have problems connecting to AP Automation. We are investigating the issue.
Jan 27, 08:48 UTC
Completed - Upgrade completed.
Jan 27, 06:44 UTC
In progress - Upgrade started.
Jan 27, 04:39 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
Jan 21, 08:31 UTC
Completed - Upgrade completed.
Jan 27, 06:11 UTC
In progress - Upgrade started.
Jan 27, 04:19 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
Jan 21, 08:30 UTC
Jan 26, 2022
Resolved - Access to AP Automation is restored for all customers.
Jan 26, 16:34 UTC
Investigating - Customers on Cloud20 may have problems connecting to AP Automation. We are investigating the issue.
Jan 26, 16:24 UTC
Completed - Upgrade completed.
Jan 26, 06:11 UTC
In progress - Upgrade started.
Jan 26, 04:30 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
Jan 21, 08:30 UTC
Completed - Upgrade completed.
Jan 26, 05:52 UTC
In progress - Upgrade started.
Jan 26, 04:09 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
Jan 21, 08:29 UTC
Jan 25, 2022

No incidents reported.

Jan 24, 2022
Completed - Upgrade completed.
Jan 24, 05:56 UTC
In progress - Upgrade started.
Jan 24, 04:30 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
Jan 14, 13:31 UTC
Completed - Upgrade completed.
Jan 24, 04:53 UTC
In progress - Upgrade started.
Jan 24, 04:01 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
Jan 14, 13:23 UTC
Jan 23, 2022

No incidents reported.

Jan 22, 2022

No incidents reported.

Jan 21, 2022
Completed - The scheduled maintenance has been completed.
Jan 21, 06:19 UTC
In progress - Upgrade started.
Jan 21, 04:22 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
Jan 14, 13:30 UTC
Completed - Upgrade completed.
Jan 21, 05:56 UTC
In progress - Upgrade started.
Jan 21, 04:32 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
Jan 14, 13:33 UTC
Completed - Upgrade completed.
Jan 21, 05:06 UTC
In progress - Upgrade started.
Jan 21, 04:03 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
Jan 14, 13:25 UTC
Jan 20, 2022
Completed - Upgrade completed.
Jan 20, 14:19 UTC
In progress - Upgrade started.
Jan 20, 13:15 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
Jan 14, 13:30 UTC
Completed - Upgrade completed.
Jan 20, 06:12 UTC
In progress - Upgrade started.
Jan 20, 04:05 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
Jan 14, 13:28 UTC
Completed - Upgrade completed.
Jan 20, 05:43 UTC
In progress - Upgrade started.
Jan 20, 04:35 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
Jan 14, 13:25 UTC
Completed - Upgrade completed.
Jan 20, 05:32 UTC
In progress - Upgrade started.
Jan 20, 04:27 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
Jan 14, 13:29 UTC
Jan 19, 2022
Completed - Upgrade completed.
Jan 19, 05:30 UTC
In progress - Upgrade started.
Jan 19, 04:27 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
Jan 11, 12:21 UTC
Completed - Upgrade completed.
Jan 19, 05:05 UTC
In progress - Upgrade started.
Jan 19, 04:03 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
Jan 11, 12:20 UTC
Jan 18, 2022

No incidents reported.

Jan 17, 2022

No incidents reported.

Jan 16, 2022

No incidents reported.

Jan 15, 2022

No incidents reported.

Jan 14, 2022
Resolved - Access to AP Automation is restored for all customers.
Jan 14, 16:24 UTC
Investigating - Customers on Cloud10 may have problems connecting to AP Automation. We are investigating the issue.
Jan 14, 16:12 UTC
Completed - Upgrade completed.
Jan 14, 13:02 UTC
In progress - Upgrade started.
Jan 14, 12:22 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
Jan 11, 13:03 UTC
Completed - Upgrade completed.
Jan 14, 04:39 UTC
In progress - Upgrade started.
Jan 14, 03:50 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
Jan 11, 13:02 UTC