All Systems Operational

AP Automation Operational
Cloud02 Operational
Cloud03 Operational
Cloud04 Operational
Cloud08 Operational
Cloud10 Operational
Cloud13 Operational
Cloud14 Operational
Cloud17 Operational
Cloud18 Operational
Cloud20 Operational
Cloud21 Operational
Cloud22 Operational
Cloud23 Operational
Cloud24 Operational
Cloud25 Operational
Cloud26 Operational
Cloud27 Operational
Cloud30 Operational
Cloud32 Operational
Cloud34 Operational
Cloud37 Operational
Cloud38 Operational
Cloud39 Operational
Cloud40 Operational
Cloud41 Operational
Demo01 Operational
Demo02 Operational
Demo03 Operational
Demo07 Operational
Demo08 Operational
Services Operational
Analytics Operational
Capture (Europe) Operational
Capture (US) Operational
Expense ? Operational
MiCloud (Prod) Operational
MiCloud (QA) Operational
Office 365 ? Operational
Pay Operational
Pay (Corpay) ? Operational
Supplier Portal Operational
ERP Cloud Connectors Operational
Dynamics 365 FO ? Operational
Dynamics 365 BC ? Operational
Dynamics Ax 2012 ? Operational
NetSuite ? Operational
SAP ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Mar 28, 2025

No incidents reported today.

Mar 27, 2025
Customers may have an issue with access to AP Automation reports, and some functionalities may not work properly
Resolved - This incident has been resolved.
Mar 27, 11:37 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 27, 10:20 UTC
Identified - The issue has been identified and a fix is being implemented.
Mar 27, 09:39 UTC
Investigating - We are currently investigating this issue.
Mar 27, 09:36 UTC
Mar 26, 2025
Cloud32 - Outage
Resolved - Access to AP Automation is restored for all customers.
Mar 26, 21:00 UTC
Investigating - Customers on Cloud32 may have problems connecting to AP Automation.
Mar 26, 20:21 UTC
Cloud21 - Outage
Resolved - Access to AP Automation is restored for all customers.
Mar 26, 20:24 UTC
Investigating - Customers on Cloud21 may have problems connecting to AP Automation.
Mar 26, 20:21 UTC
Mar 25, 2025

No incidents reported.

Mar 24, 2025
Cloud30 - Performance Degradation
Resolved - This incident has been resolved.
Mar 24, 21:43 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 24, 19:02 UTC
Investigating - We are currently investigating reports related to performance problems on cloud30.

We will report back as we know more.
Mar 24, 18:05 UTC
Cloud32 - Outage
Resolved - Access to AP Automation is restored for all customers.
Mar 24, 14:28 UTC
Investigating - Customers on Cloud32 may have problems connecting to AP Automation. We are investigating the issue.
Mar 24, 14:22 UTC
Cloud23 - Outage
Resolved - Access to AP Automation is restored for all customers.
Mar 24, 10:54 UTC
Investigating - Customers on Cloud23 may have problems connecting to AP Automation. We are investigating the issue.
Mar 24, 10:51 UTC
Cloud21 - Outage
Resolved - Access to AP Automation is restored for all customers.
Mar 24, 05:07 UTC
Investigating - Customers on Cloud21 may have problems connecting to AP Automation.
Mar 24, 04:28 UTC
Cloud20 - Outage
Resolved - Access to AP Automation is restored for all customers.
Mar 24, 04:33 UTC
Investigating - Customers on Cloud20 may have problems connecting to AP Automation.
Mar 24, 04:28 UTC
Cloud21 - Outage
Resolved - Access to AP Automation is restored for all customers.
Mar 24, 04:24 UTC
Investigating - Customers on Cloud21 may have problems connecting to AP Automation.
Mar 24, 04:20 UTC
Cloud10 - Outage
Resolved - Access to AP Automation is restored for all customers.
Mar 24, 03:44 UTC
Investigating - Customers on Cloud10 may have problems connecting to AP Automation.
Mar 24, 03:04 UTC
Mar 23, 2025
Cloud02 - Outage
Resolved - Access to AP Automation is restored for all customers.
Mar 23, 22:13 UTC
Investigating - Customers on Cloud02 may have problems connecting to AP Automation.
Mar 23, 21:35 UTC
Cloud02 - Outage
Resolved - Access to AP Automation is restored for all customers.
Mar 23, 21:30 UTC
Investigating - Customers on Cloud02 may have problems connecting to AP Automation.
Mar 23, 21:29 UTC
Mar 22, 2025
Capture OCR performance degradation
Resolved - As the OCR service has remained stable for several hours, we are closing the incident as resolved.
Mar 22, 08:21 UTC
Monitoring - A fix has been implemented and released. OCR stability has been verified, and it has been confirmed that the performance issue is no longer occurring.
Mar 21, 21:32 UTC
Identified - We have identified the root cause and are currently working on implementing a fix. At the same time, we are mitigating the impact on OCR timings by adjusting infrastructure scaling to accommodate the current service impairment. At the moment, there shouldn't be any delays (longer than average) in processing incoming invoices.
Mar 21, 09:09 UTC
Investigating - After the last upgrade of Capture OCR, we have observed a performance degradation in processing incoming invoices. We are actively investigating the issue and working on mitigating it.
Mar 21, 08:01 UTC
Mar 21, 2025
Cloud17 - Outage
Resolved - Access to AP Automation is restored for all customers.
Mar 21, 07:57 UTC
Investigating - Customers on Cloud17 may have problems connecting to AP Automation. We are investigating the issue.
Mar 21, 07:21 UTC
Cloud17 - Outage
Resolved - Access to AP Automation is restored for all customers.
Mar 21, 07:18 UTC
Investigating - Customers on Cloud17 may have problems connecting to AP Automation. We are investigating the issue.
Mar 21, 07:17 UTC
Cloud34 - Outage
Resolved - Access to AP Automation is restored for all customers.
Mar 21, 04:07 UTC
Investigating - Customers on Cloud34 may have problems connecting to AP Automation.
Mar 21, 03:31 UTC
Mar 20, 2025
Cloud40 - Performance degradation
Resolved - This incident has been resolved.
Mar 20, 14:04 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 20, 08:54 UTC
Identified - We have identified the likely root cause of the issue affecting Cloud40 and are currently planning the necessary steps to implement a fix. In the meantime, we have increased capacity to mitigate the impact and improve performance while we work on a permanent resolution. Thank you for your patience and understanding.
Mar 19, 17:24 UTC
Investigating - Incident affecting Cloud40 is causing performance degradation for some service instances, impacting user experience. The root cause is currently under investigation. Our team is diligently working to resolve the issue and prevent future occurrences. We apologize for any inconvenience and appreciate your patience as we remain committed to providing excellent customer service. Thank you for your understanding.
Mar 19, 12:53 UTC
Mar 19, 2025
Cloud39 - Performance degradation
Resolved - This incident has been resolved.
Mar 19, 12:24 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 19, 06:19 UTC
Update - We have identified the issue. Working on the solution.
Mar 19, 05:40 UTC
Investigating - Customers on Cloud39 connecting to AP Automation may experience slowness on both our Web and mobile Apps.
Our team is actively working on the issue.

We will keep you informed and are working quickly to resolve this issue.

Thank you for your patience
Mar 19, 04:40 UTC
Cloud21 - Outage
Resolved - This incident has been resolved.
Mar 19, 06:17 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 19, 06:16 UTC
Investigating - Customers on Cloud21 may have problems connecting to AP Automation.
Mar 19, 02:06 UTC
Mar 18, 2025
Cloud13 - Outage
Resolved - Access to AP Automation is restored for all customers.
Mar 18, 21:25 UTC
Investigating - Customers on Cloud13 may have problems connecting to AP Automation.
Mar 18, 20:49 UTC
Mar 17, 2025
Cloud26 - Outage
Resolved - Access to AP Automation is restored for all customers.
Mar 17, 23:41 UTC
Investigating - Customers on Cloud26 may have problems connecting to AP Automation.
Mar 17, 23:31 UTC
Analytics - Degraded performance of Power BI reports
Resolved - The issue in Power BI service was fixed and reports are operating normally.
Mar 17, 15:35 UTC
Monitoring - Metrics are stabilizing, we are monitoring the situation.
Mar 17, 14:07 UTC
Identified - Power BI service experiences an outage, which impacts Analytics reports. The Fire Station is not affected. Customers may experience performance issues when loading the Analytics reports (reports loading very slowly or not loading at all). Microsoft is investigating the issue on Power BI side.
Mar 17, 09:53 UTC
Expense: Performance degradation
Resolved - Dear users,

This incident has been resolved.
Thank you again for your patience.

Sincerely,
Mar 17, 10:47 UTC
Monitoring - A fix has been implemeted and we are monitoring the results.
Mar 17, 10:37 UTC
Identified - This is issue has been identified and a fix is being deployed.
We will keep you updated.
Mar 17, 09:39 UTC
Investigating - Dear Users,

We are currently experiencing some slowness on both our Web and mobile Apps.
Our team is actively working on the issue, and we expect it to be temporary.

During this time, you may encounter some delays. If possible, we recommend postponing non-urgent tasks related to the Expense module.

We will keep you informed and are working quickly to resolve this issue.

Thank you for your patience

Sincerely,
Mar 17, 08:52 UTC
Mar 16, 2025

No incidents reported.

Mar 15, 2025

No incidents reported.

Mar 14, 2025
Cloud10 - Outage
Resolved - The issue has been resolved
Mar 14, 09:57 UTC
Monitoring - We are monitoring the results of the infrastructure fix
Mar 14, 06:17 UTC
Identified - We have identified a platform issue and are deploying new infrastructure to take on the traffic
Mar 14, 05:28 UTC
Investigating - Customers on Cloud10 may have problems connecting to AP Automation.
Mar 13, 18:26 UTC
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