Update - We have partially restored the email alias management functionality. However, alias creations triggered by users require manual intervention by our support team and can take up to 24 hours to propagate.
Apr 09, 2026 - 15:22 UTC
Apr 09, 2026 - 15:22 UTC
Update - The backlog of affected invoices has been fully processed. Incoming email processing remains operational and we are continuing to monitor the situation.
Apr 09, 2026 - 05:39 UTC
Apr 09, 2026 - 05:39 UTC
Update - The workaround solution implemented for incoming email processing experienced an unexpected failure overnight. It has been restarted and is now operational. Processing of the backlog of affected invoices is currently underway. We apologize for the additional disruption and continue to work on a permanent fix with our mail service provider.
Apr 09, 2026 - 04:32 UTC
Apr 09, 2026 - 04:32 UTC
Update - Incoming email processing has remained stable since the workaround was applied. We are continuing to work on restoring the email alias management functionality. A permanent fix requires an update from our mail service provider, and we are in contact with their support to expedite this.
Apr 08, 2026 - 14:02 UTC
Apr 08, 2026 - 14:02 UTC
Update - We have identified the root cause of the issue. A change rolled out by our cloud provider affected the integration with our mail service, causing the processing disruption. As a workaround, we have implemented an alternative connection path and incoming email processing has been restored.
However, the Capture email alias management functionality remains unavailable as it depends on the same affected component. We are working on a permanent fix and will provide a further update once it is restored.
Apr 07, 2026 - 20:50 UTC
However, the Capture email alias management functionality remains unavailable as it depends on the same affected component. We are working on a permanent fix and will provide a further update once it is restored.
Apr 07, 2026 - 20:50 UTC
Update - Capture alias management functionality is currently not working, as it depends on the same faulty component.
Apr 07, 2026 - 12:03 UTC
Apr 07, 2026 - 12:03 UTC
Update - We have implemented an alternative connection to our mail service, bypassing the faulty component. Processing of the backlog of stuck emails has started. In parallel, we are continuing to work on restoring the faulty component to full operation.
Apr 07, 2026 - 11:48 UTC
Apr 07, 2026 - 11:48 UTC
Update - We have started observing the issue in the US region as well.
Apr 07, 2026 - 10:36 UTC
Apr 07, 2026 - 10:36 UTC
Identified - We have identified a faulty infrastructure component responsible for the integration with our mail service. We have reported the issue to our cloud provider support and are actively working on restoring it to operation.
Apr 07, 2026 - 10:00 UTC
Apr 07, 2026 - 10:00 UTC
Investigating - We are currently experiencing an issue affecting the processing of a subset of incoming emails in Capture, causing some invoices to be delayed or not appear in the inbox. Our team is actively investigating.
Apr 07, 2026 - 06:55 UTC
Apr 07, 2026 - 06:55 UTC
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