All Systems Operational

AP Automation Operational
Cloud02 Operational
Cloud03 Operational
Cloud04 Operational
Cloud08 Operational
Cloud10 Operational
Cloud13 Operational
Cloud14 Operational
Cloud17 Operational
Cloud18 Operational
Cloud20 Operational
Cloud21 Operational
Cloud22 Operational
Cloud23 Operational
Cloud24 Operational
Cloud25 Operational
Cloud26 Operational
Cloud27 Operational
Cloud30 Operational
Cloud32 Operational
Cloud34 Operational
Cloud37 Operational
Cloud38 Operational
Cloud39 Operational
Cloud40 Operational
Demo01 Operational
Demo02 Operational
Demo03 Operational
Demo07 Operational
Demo08 Operational
Services Operational
Analytics Operational
Capture (Europe) Operational
Capture (US) Operational
Data Platform (EU) Operational
Data Platform (US) Operational
Expense Operational
MiCloud (Prod) Operational
MiCloud (QA) Operational
Office 365 Operational
Pay Operational
Pay (Corpay) Operational
Supplier Portal Operational
ERP Cloud Connectors Operational
Dynamics 365 FO Operational
Dynamics 365 BC Operational
Dynamics Ax 2012 Operational
NetSuite Operational
SAP Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Dec 12, 2025
Capture - US outage
Resolved - Capture processing time remains stable.
Dec 12, 14:55 UTC
Monitoring - We are now monitoring queue length and Capture processing time.
Dec 12, 11:59 UTC
Identified - After restarting some infrastructure components, the throughput of the affected queue was restored, and Capture processing should now be back to its average level. The backlog of stuck invoices has also been processed.
Dec 12, 11:58 UTC
Update - We are still working on identifying the cause of the problem. So far, we’ve discovered that the performance of one of our workflow queues has degraded significantly. Scaling out the underlying infrastructure has had a positive impact on system throughput, so we have decided to overprovision the infrastructure to mitigate the impact on Capture processing times.
Dec 12, 10:34 UTC
Investigating - We are experiencing serious degradation of the Capture service in US region due to an outage of one of the Azure infrastructure components. We are investigating it right now with a cloud support engineer.
Dec 12, 08:57 UTC
Cloud13 - Outage
Resolved - Access to AP Automation is restored for all customers.
Dec 12, 04:34 UTC
Investigating - Customers on Cloud13 may have problems connecting to AP Automation.
Dec 12, 03:39 UTC
Dec 11, 2025

No incidents reported.

Dec 10, 2025
Capture - OCR degradation
Resolved - This incident has been resolved.
Dec 10, 13:45 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 9, 21:27 UTC
Identified - The root cause has been identified. Ongoing infrastructure patching impacted OCR service performance. After temporarily overprovisioning the infrastructure, we were able to process the entire queue, and the system has returned to normal operation.
Dec 9, 21:27 UTC
Update - We are currently experiencing a high backlog of OCR jobs. The worker pool reached its maximum size and was unable to process incoming traffic fast enough. We have switched to manual scaling and doubled the number of workers. Processing is now catching up and the queue is shrinking.
Dec 9, 20:23 UTC
Investigating - We are experiencing significant performance degradation in Capture OCR. We are investigating the issue.
Dec 9, 20:12 UTC
Cloud13 - Outage
Resolved - Access to AP Automation is restored for all customers.
Dec 10, 10:13 UTC
Investigating - Customers on Cloud13 may have problems connecting to AP Automation. We are investigating the issue.
Dec 10, 09:48 UTC
Dec 9, 2025
Cloud34 - Outage
Resolved - Access to AP Automation is restored for all customers.
Dec 9, 11:41 UTC
Investigating - Customers on Cloud34 may have problems connecting to AP Automation. We are investigating the issue.
Dec 9, 10:59 UTC
Cloud17 - Outage
Resolved - Access to AP Automation is restored for all customers.
Dec 9, 11:41 UTC
Investigating - Customers on Cloud17 may have problems connecting to AP Automation. We are investigating the issue.
Dec 9, 10:56 UTC
Cloud26 - Outage
Resolved - Access to AP Automation is restored for all customers.
Dec 9, 10:50 UTC
Investigating - Customers on Cloud26 may have problems connecting to AP Automation. We are investigating the issue.
Dec 9, 10:27 UTC
Cloud26 - Outage
Resolved - Access to AP Automation is restored for all customers.
Dec 9, 08:57 UTC
Investigating - Customers on Cloud26 may have problems connecting to AP Automation. We are investigating the issue.
Dec 9, 08:48 UTC
Dec 8, 2025

No incidents reported.

Dec 7, 2025

No incidents reported.

Dec 6, 2025

No incidents reported.

Dec 5, 2025
Other - Service Interruption Notice
Resolved - This incident has been resolved.
Dec 5, 09:29 UTC
Investigating - Due to ongoing issues with Cloudflare, access to support.medius.com is currently unavailable. We are monitoring the situation and will restore full functionality as soon as our service provider resolves the problem.
Dec 5, 09:07 UTC
Dec 4, 2025

No incidents reported.

Dec 3, 2025

No incidents reported.

Dec 2, 2025

No incidents reported.

Dec 1, 2025

No incidents reported.

Nov 30, 2025

No incidents reported.

Nov 29, 2025

No incidents reported.

Nov 28, 2025
Expense - Performance degradation
Resolved - This incident has been resolved.
Nov 28, 13:29 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 28, 10:53 UTC
Identified - Dear Users,

We are currently experiencing some slowness on both our Web and mobile Apps.
Our team is actively working on the issue, and we expect it to be temporary.

During this time, you may encounter some delays. If possible, we recommend postponing non-urgent tasks related to the Expense module.

We will keep you informed and are working quickly to resolve this issue.

Thank you for your patience

Sincerely,
Nov 28, 10:35 UTC
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