Capture - OCR service performance degradation
Incident Report for Medius
Resolved
System back to normal
Posted Oct 10, 2024 - 07:27 UTC
Identified
Our OCR system identified the issue affecting performance and is currently working on a solution.
Posted Oct 09, 2024 - 18:52 UTC
Investigating
We are still experiencing OCR performance degradation. Investigation is ongoing.
Posted Oct 09, 2024 - 14:37 UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Oct 09, 2024 - 13:21 UTC
Update
We are continuing to investigate this issue.
Posted Oct 09, 2024 - 11:57 UTC
Investigating
The OCR service has some performance degradation due to the external service
Posted Oct 09, 2024 - 10:53 UTC
This incident affected: Services (Capture (Europe), Capture (US)).