Cloud13 - Delayed background processing

Incident Report for Medius

Resolved

This incident has been resolved.

Posted May 08, 2026 - 11:18 UTC

Update

We are continuing to monitor for any further issues.

Posted May 08, 2026 - 11:17 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted May 08, 2026 - 09:32 UTC

Investigating

Some customers on cloud13 may experience delays or failures in master data processing, voucher status updates, and invoice visibility in Medius/Capture.

Our teams are actively working on this and will provide updates as soon as more information is available.

Posted May 08, 2026 - 09:08 UTC

This incident affected: AP Automation (Cloud13).