OCR processing performance degradation

Incident Report for Medius

Resolved

This incident has been resolved.
Posted Jan 27, 2026 - 17:15 UTC

Monitoring

A fix has been implemented, and we are currently monitoring the results.
Posted Jan 27, 2026 - 17:08 UTC

Update

The issue has been identified and a fix is being implemented.
Posted Jan 27, 2026 - 15:52 UTC

Update

Dear Users, our technical team has identified the issue and is actively working on a resolution.
Posted Jan 27, 2026 - 14:09 UTC

Identified

Dear Users,

Our telemetry detected that our OCR may have some slowness in processing some receipts and invoices.

Workaround: Please use the manual entry while our teams are working on resolving the issue.
Posted Jan 27, 2026 - 13:47 UTC
This incident affected: Services (Expense).