Capture — Pagero invoice ingestion disruption

What happened

On April 14 at approximately 14:00 CEST, a defect in the Pagero platform caused all requests from Medius Capture to the Pagero invoice API to be rejected. As a result, no invoices were retrieved from Pagero during the disruption period.

The Medius Capture integration service continued to operate and retried automatically throughout the disruption. When the Pagero platform recovered, Capture automatically resumed retrieving invoices without any manual intervention and began processing the accumulated backlog.

We became aware of the issue at approximately 08:30 CEST on April 15 following a customer report.

Customer impact

• All Pagero invoice ingestion in the European region was interrupted from approximately 14:00 CEST on April 14 until ~11:20 CEST on April 15.
• Invoices that were available in Pagero during this period were not retrieved or processed until after service was restored.
• The accumulated invoice backlog was fully processed by approximately 13:00 CEST on April 15 — no invoices were lost.
• Customers in the US region and non-Pagero channels were not affected.

Root cause

The disruption was caused by a defect in the Pagero platform. A supplier submitted an invoice containing an invalid date value that Pagero's API could not handle, causing the API to reject all requests during the affected window. This was confirmed and resolved by Pagero support.