Capture US delay with processing PDF invoices
Incident
Report for Medius
Resolved
This incident has been resolved.
Monitoring
The issue with our external OCR service provider has been mitigated. The backlog of impacted invoices has been processed, and invoice processing has returned to normal operations.
Investigating
Due to an issue with our external OCR service provider, we are experiencing a delay in processing incoming PDF invoices in the US region. Approximately 10% of invoice ingestion is impacted.
This incident affected: Services (Capture (US)).