Medius Capture - Performance degradation
Incident
Report for Medius
Resolved
The faulty component has now fully recovered and is operating normally.
Update
The backlog has been processed, and incoming traffic should now be handled without delay. However, we are still working on restoring full operation of the faulty component.
Update
Temporarily, we have switched to an alternative solution to retrieve information from the mail service and have begun processing the backlog through it.
Identified
We have identified that one component of the Capture infrastructure is experiencing an issue communicating with our email service. We are working on restoring it to operation. Unfortunately, restarting the service has not resolved the problem.
Investigating
We are experiencing performance degradation in Capture when processing invoice deliveries via email. We are investigating the issue.
This incident affected: Services (Capture (US)).