Capture - Delayed Processing of Incoming Emails
Incident
Report for Medius
Resolved
This incident has been resolved.
Monitoring
Processing in Medius Capture has stabilized in Europe and the US.
We continue to process the backlog of emails affected by the disruption in Europe. Some customers may still experience delays before invoices submitted by email become available.
We are monitoring service stability and backlog clearance. The incident remains open, and we will provide a further update as processing progresses.
We continue to process the backlog of emails affected by the disruption in Europe. Some customers may still experience delays before invoices submitted by email become available.
We are monitoring service stability and backlog clearance. The incident remains open, and we will provide a further update as processing progresses.
Update
Email processing in Medius Capture has improved significantly, with processing in the US appearing to return to normal.
In Europe, email processing continues, but we are experiencing performance degradation that may cause additional delays before invoices become available. Our team is working to stabilize processing in the region.
We continue to monitor both regions and verify the processing of delayed emails. The incident remains ongoing, and we will provide further updates as recovery progresses.
In Europe, email processing continues, but we are experiencing performance degradation that may cause additional delays before invoices become available. Our team is working to stabilize processing in the region.
We continue to monitor both regions and verify the processing of delayed emails. The incident remains ongoing, and we will provide further updates as recovery progresses.
Update
Incoming email processing continues in Medius Capture in Europe region and has now also resumed in the US region.
Delays may persist as processing recovers. We are monitoring both regions and checking the progress of delayed emails.
The incident remains ongoing until normal processing and backlog clearance are confirmed. We will provide further updates as recovery progresses.
Delays may persist as processing recovers. We are monitoring both regions and checking the progress of delayed emails.
The incident remains ongoing until normal processing and backlog clearance are confirmed. We will provide further updates as recovery progresses.
Identified
We are seeing incoming email processing resume in Medius Capture EU. This is an early sign of recovery, and delays may continue while the service stabilizes.
Recovery in the US has not yet been confirmed. We continue to monitor both regions and verify the processing of delayed emails.
The incident remains ongoing. We will provide further updates as recovery progresses.
Recovery in the US has not yet been confirmed. We continue to monitor both regions and verify the processing of delayed emails.
The incident remains ongoing. We will provide further updates as recovery progresses.
Investigating
We are investigating delays affecting incoming email processing in Medius Capture. Some customers may experience delays before invoices submitted by email become available.
Initial reports indicate a possible issue with our email service provider. This is linked to a wider Microsoft Exchange outage that is affecting email delivery. We are assessing the scope and will provide an update as more information becomes available.
Initial reports indicate a possible issue with our email service provider. This is linked to a wider Microsoft Exchange outage that is affecting email delivery. We are assessing the scope and will provide an update as more information becomes available.
This incident affected: Services (Capture (Europe), Capture (US)).