Issue with processing incoming invoices send into Capture via email
Incident
Report for Medius
Resolved
The incident has been resolved.
Monitoring
The queue has been processed. All new incoming emails should be processed as usual. At the moment, we are monitoring our system.
Identified
The issue was identified. One of the infrastructure components went into an unpaired state. After a restart, functionality was restored. At the moment, we are working on processing the queue of stuck emails.
Investigating
We are experiencing an issue with handling incoming invoices sent to Capture via email. About half of the incoming volume is impacted. We are actively investigating the issue
This incident affected: Services (Capture (Europe)).